The Role of Cultural Intelligence in Cross-Cultural Leadership Effectiveness: A Qualitative Study in the Hospitality Industry

Bu araştırmanın temel amacı kültürel zekânın kültürlerarası liderlik etkinliği üzerindeki rolünü belirlemektir. Araştırma verileri Istanbul bölgesinde faaliyet gösteren beş yıldızlı konaklama işletmelerinde görev yapan 6 yabancı genel müdür ve orta ve üst düzey yönetici pozisyonunda görev yapan 13 yerli Türk müdürlerden toplanmıştır. Bu araştırmada kültürel zekânın etkisini belirlemek amacıyla kültürel analiz kullanılmıştır. Bu çalışma yabancı yöneticilerin kültürel zekâsının kültürlerarası liderlik etkinliğini olumlu yönde etkilediğini göstermektedir. Yönetim uygulamaları tartışılmış, gelecekte yapılacak olan araştırmalar ve kültürel zekâ teorisi hakkında tavsiyeler verilmiştir.

Kültürel Zekânın Kültürlerarası Liderlik Etkinliği Üzerindeki Rolü: Konaklama Işletmelerinde Nitel Bir Araştırma

The main purpose of this study is to examine the role of cultural intelligence in cross-cultural leadership effectiveness. Derived from information and insights gathered through a series of in-depth interviews with 6 Western expatriate managers and 13 local Turkish managers who represent top and middle-level executives working in a five star hotel operating in Istanbul region. In order to determine the impact of cultural intelligence, ethnographic analysis was used in this research. This study confirms that expatriate leaders' CQ positively impacts their cross-cultural leadership effectiveness. Implications for cultural intelligence theory, future research directions and management practice are discussed.

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