Kamu Örgütlerinde Çevrimiçi Örtük Bilgi Paylaşımını Etkileyen Faktörler: Türkiye'den Bir Vaka Çalışması

Bilgi, kamu örgütleri açısından gerçekten önemli midir? Kamu yöneticilerinin tamamına yakını bu soruya evet yanıtını verecektir. Lakin etkin ve verimli bir biçimde kullanılan yazılı kurumsal hafızaya sahip bir kamu kurumu görebilmek neredeyse imkansız. Bu araştırma kapsamında Türkiye İstatistik Kurumu'nda (TÜİK) yürütülen vaka çalışmasında da tespit edildiği üzere; kamu kurumlarında üst yönetici desteği ve uygun bilgi ve iletişim teknolojileri araçları sağlansa dahi sanal ortamda çalışan etkin ve verimli bir Çevrimiçi Örtük Bilgi Paylaşım (ÇÖBP) sistemi tesis edilebilmesi mümkün olamayabilmektedir. Her ne kadar örgütsel ÇÖBP stratejileri büyük oranda üst yöneticiler tarafından şekillendirilse dahi, bu stratejilerin başarıya ulaşması esas itibari ile çalışanların ÇÖBP davranışlarına bağlıdır.

Anahtar Kelimeler:

çevrimiçi örtük bilgi paylaşımı, kamu örgütleri, bilgisayar destekli iletişim ve işbirliği, bilgi yönetimi

The Factors Influence Online Tacit Knowledge Sharing in Public Organisations: A Qualitative Case Study from Turkey

Is knowledge considered a valuable asset in public sector? Most of the answers of top public managers would be yes to this question; however it is quite rare to see a public organisation with software systems to manage their knowledge repositories. Even top management support and the latest information technologies tools may not be enough to create an effective and efficient online tacit knowledge sharing (OTKS) system, as the case happened in Turkish Statistical Institute (TurkStat), a large public organisation from Turkey. Even though the strategic decisions about OTKS are made by top managers, the success of these strategies depends on OTKS behaviour of employees.

Keywords:

online tacit knowledge sharing, public organisations, computer-mediated communication and collaboration, knowledge management,

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