Firma İçi Kalite Bilgisi Kullanımı, İşgören Katılımı ve Tasarımda Kalite Yönetimi İle Ürün Performansı Arasındaki İlişkiler: Deneysel Bir Çalışma

İşletmeler, toplam kalite yönetimi ilkelerini uyguladıkça ve müşteri temelli hale geldikçe ürün performansını değerlendirmede yeni ölçülerin kullanılmasına ihtiyaç duyulmaktadır. Bu çalışmada toplam kalite yönetimi uygulamaları arasında yer alan firma içi kalite bilgisi kullanımı, işgören katılımı ve tasarımda kalite yönetimi değişkenlerinin ürün performansına olan etkileri incelenmiştir. Endüstri işletmelerinden oluşan bir örneklem kitlesi üzerinde araştırma yapılmış, güvenilirlik analizi, faktör analizi ve regresyon analiziyle araştırma bulguları değerlendirilerek değişkenler arasındaki ilişkiler test edilmiştir.

___

AHIRE, S.L., O' SHAUGHNESSY. (1998) The role of top management in quality management : an emprical analysis of the auto parts industry. International Journal of Quality Science, 3, (1), pp. 5-37.

AHIRE, S.L, LANDEROS, R., GOLKAR, D.Y. (1995) Total quality management : a literature review and an agenda for future research. Production and Operations Management, 4, (3), pp. 277-306.

AL-KHALIFA, K.N, ASPINWALL, E.M. (2000) The development of total quality management in Qatar. The TQM Magazine, 12, (3), pp. 194-196.

ANDERSON, J.C. (1994) A theory of quality management underlying the deming. Management Review, 19, (3), pp. 472-509.

ANGELI, I., JONES, J., SABIR, B. (1998) Factors affecting a senior management culture change for total quality metamorphisis. Managing Service Quality, 8, (3),pp. 198-211.

BOWEN, D.E., LAWLER, E.E. (1992) The empowerment of service worker : what, why, how, and when. Sloan Management Review, 33, (3), pp. 31-39.

CARMEL, E. (1995) Cycle time in packed software firms. Journal of Product Innovation Management, 12, (2), pp. 110-23.

COLE, R. (1993) Introduction to the special issue on total quality management. California Management Review, 35, (3), pp. 7-11.

DAWSON, P. (1994) Quality management : beyond the Japanese model. International Journal of Quality and Reliability Management, 11, (7), pp. 51-59.

DEAN J.W., BOWEN, D.E. (1994) Management theory and total quality : improving research and practice through developement. Academy of Management Review, 19, (3), pp.392-418.

DEMING, W.E. (1986) Krizden Çıkış, (Çev. C. AKAŞ). İstanbul, Arçelik A.Ş.

DOTCHIN J.A., OAKLAND, J.S. (1994) Total quality management in services. International journal of Quality and Reliability Management, 11, (4), pp. 6-28.

EREN, E. (2001) Yönetim ve organizasyon, 5.bs., İstanbul, Beta Yayınları.

FARMER, J.H., NOLLET, J. (1994) Professional service firms and total quality management: a good fit?. International Journal of Service Industry Management, 5, (3), pp. 5-13.

FLYNN, B.B. , SCHROEDER, R.G., SAKAKIHARA, S. (1994) A framework for quality management research and an associated instrument. Journal of Operations Management, 11, pp. 339-366.

FUNG, P., WONG, A. (1998) Case study : managing for total quality of logistic services in supply chain. Logistics Information Management, 11, (5), pp. 324-329.

GRIFFIN, A., HAUSER, J.R. (1993) The voice of the customer. Marketing Science. 12, (1), pp. 1-27.

GROTH, J.C. (1995) Total quality management : perspectives for leaders. The Tqm Magazine, 7, (3), pp. 54-59.

HANER, U. (2002) Innovation quality - a conceptual framework. International Journal of Production Economies, 80, pp. 31-37.

KANJI, G.K. (1996) Quality learning. Total Quality Management, 7, (2), pp. 147-152.

KAVRAKOĞLU, İ. (1998) Toplam Kalite Yönetimi. Istanbul, Kalder Yayınları.

KONO, N. (1993) A perspective on quality activities on american firms. California Management Review, 35, (3), pp. 12-31.

MALHOTRA, O.K. (1998) The impact of interest rate reset period on the bid-offer rates in an interest rate swap contract an empirical investigation. Journal of Multinational Financial Management, 8, (1), pp. 79-88.

MARIAN, L. (1995) Build to order. Electronics Business Review, pp. 21, (6), pp.44-50.

McCAMPELL, A.S., CLARE, L.M, GITTERS, S.H. (1999) Knowledge management: the new challenge for the 21st century. Journal of Knowledge Management. 3, (3), pp. 172-179.

MITRA, A. (1993) Fundamentals of quality control and improvement. New York, Macmillan Pub. Co.

NEIL, A.M., DOUGLAS, W.V. (2001) Product quality allignment and business unit performance. Journal of Product Innovation Management, 18, (6), pp. 396-407.

NIELSEN, J.F., PEDERSON, C. (2001). The consequences and limits of employment in financial services. Scandinavian Journal of Management, [Article in Press, Available online 30 oct. 2001.]

NONAKA, I. (1991) The knowledge creating company. Harvard Business Review,6, (8), pp. 96-104.

NUNNALLY, J.C. (1978) Psychometric theory. New York, McGraw-Hill.

OAKLAND, J. S. (1992) Total quality management. Pitman Publishing.

ÖZEVREN, M. (2000) Toplam kalite yönetimi temel kavramlar ve uygulamalar, İstanbul, Alfa Yayınları.

ROTH, A.V., MILLER, J.G. (1992) Success factors in manufacturing. Business Horizons, 35, (4), pp. 73-81.

SARAPH, J.V. , BENSON, P.O., SCHROEDER, R.G. (1989) An instrument for measuring the critical factors of quality management. Decision Sciences, 20, (4),pp. 810-829.

SCHROEDER, R.G, SAKAKÏBARA, S. , FLYNN, E.J, FLYNN, B.B. (1992) Japanese plants in US: how good are they?. Business Horizons, 35, (4), pp.66-72.

SITKIN, S.B. , SUTCLIFFE, K.M., SCHROEDER, R.G. (1994) Distinguishing control from learning in total quality management : a contingency perspective. Academy of Management Review, 19, (3), pp. 537-564.

SOYLU, K., SÜER, F. (1998) TKY Sözlüğü. Istanbul, Beyaz Yayınları. SPENCER, B. (1994) Models of organization and total quality management : a comparison and critical evaluation. The Academy of Management Review, 19, (3), pp. 446-471.

TAMIMI, N., SEBASTIANELLI, R. (1996) How firms define and measure quality. Production and Inventory Management Journal, 37,(3), pp. 34-39.

WIDE, A., DALE, B.G., WILLIAMS, A.R.T. (1997) ISO 9000 series registration to total quality management, the transformation journey. International Journal Of Quality Science . 2, (4), pp. 236-252.

WIKLUND, H., WIKLUND, P.S. (1999) A collaboration concept for tqm implementation in small and medium sized enterprises. International Journal of Applied Quality Management, 2, (1), pp. 101-115.

YÜKÇÜ, S. (1998) Yönetim açısından maliyet muhasebesi, İzmir. Yaklaşım Yayınları.

ZINELDIN, M. (1999) Exploring the common ground of total relationship management and total quality management. Management Decision, 37, (9), pp. 719-730.