The Trends In The Management Of Public Services

Bu çalışmada özellikle son 20 yılda İngiltere Yeni Zelanda Kanada ve Avustralya gibi gelişmiş ülkelerde kamu hizmetlerinin yönetim biçimlerindeki değişimler incelenmiştir Kamudaki reformlar ikinci dünya savaşından sonra OECD ülkelerindeki kamu sektörü bürokrasisinin gereğinden fazla genişlemesi sürecine tepki olarak ilk önceleri gelişmiş kapitalist batı ülkelerinde başladı Kamu sektöründe oldukça yaygınlaşan bürokrasinin kaynakları hızla tüketirken kamu hizmetlerinin sunumunda önemli iyileştirmeler yapamadığı bir süreç yaşanmıştır Özellikle sözkonusu ülkelerde bazı özel sektör yönetim yaklaşımlarının benimsenerek kamu örgütlerine aktarılması yeni kamu yönetimi anlayışının bir sonucu olmuştur Özelleştirme kurumsal yönetim yerelleşme ve hesap verebilirlik gibi yönetim tekniklerinin kamu hizmeti sunumunda kullanılmaları gittikçe yaygınlaşmaktadır Anahtar Kelimeler: Yeni kamu yönetimi özelleştirme kurumsal yönetim yerelleşme hesap verebilirlik

Anahtar Kelimeler:

Yeni kamu yönetimi, özelleştirme, kurumsal yönetim, yerelleşme, hesap verebilirlik

The Trends In The Management Of Public Services

In this study for the last 20 years the trends in the management of public services have been discussed in the developed countries such as UK New Zeland Canada and Australia The reforms were initiated in the advanced capitalist democracies as a response to the public sector expansion process that had been such a dominant feature of the OECD countries after the Second World War Governments had grown too large with sprawling bureaucracies consuming ever more resources but failing to make significant improvements in service delivery Some private sector management techniques have been transferred to public sector management; such as privatization corporate management accountability and marketisation Key Words: New public management privatisation corporate management decentralisation accountability

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