HİZMETKÂR LİDERLİK, İŞE YÖNELİK TUTUM VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİ: ŞIRNAK ÖRNEĞİ

İşletmelerin başarısının anahtarı çalışanlardır. Çalışanların işlerine yönelik tutumları ne kadar olumlu olursa işten ayrılmak istemezler. Bu durumda da kendilerini işlerine daha iyi verir ve işletmenin amaçlarına daha fazla katkı sunabilirler. Çalışanlara sadece destek değil, hizmet sunan bir yönetimin çalışanların işe yönelik tutumlarını etkileyeceği düşünülmektedir. Bu çalışmada çalışanların işini daha iyi yapması konusunda somut destek sunan hizmetkâr liderlik kavramı ele alınmıştır. Çalışanların hizmetkâr liderlik algılarının onların işe yönelik tutumları üzerindeki etkisi incelenmiştir. Çalışmada ayrıca çalışanların işe yönelik tutumlarının işten ayrılma niyetini nasıl etkilediği araştırılmıştır. Bu kapsamda hazırlanan anket formu Şırnak ilinde özel sektör çalışanlarına uygulanmıştır. Elde edilen sonuçlara göre hizmetkâr liderlik ile işin kendisine yönelik, çalışma koşullarına yönelik ve iş arkadaşlarına yönelik tutum arasında pozitif yönde bir ilişki bulunmuştur. İşe yönelik tutum ile işten ayrılma niyeti arasında da negatif yönde ilişki bulunmuştur.

THE RELATIONSHIP BETWEEN SERVANT LEADERSHIP, ATTITUDE TOWARD WORK AND INTENTION TO LEAVE: ŞIRNAK EXAMPLE

Employees are the key to the success of businesses. The more positive the attitudes of employees towards their jobs, the more they do not want to leave. In that case they can focus more on their work and contribute more to the objectives of the firm. It is thought that a management that provides services, not only support to employees, will affect the employees' attitudes towards work. In this study, the concept of servant leadership, which provides concrete support for the employees to do their job better, is discussed. The effect of employees' servant leadership perceptions on their attitudes towards work is examined. The study also investigates how the attitudes of employees towards work affect the intention to quit. The questionnaire prepared within this scope was applied to private sector employees in Şırnak province. According to the results, there was a positive relationship between servant leadership and the attitude towards the work itself, working conditions and attitudes towards colleagues. A negative relationship was also found between the attitude towards work and intention to quit.

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