FACTORS AFFECTING E-SECURITY PERCEPTION IN TAXPAYERS' USE OF E-GOVERNMENT SYSTEM IN THE CITY OF ÇANAKKALE

This paper analyzes the factors that affect the perception of e-security in the use of e-government system in Çanakkale using Ordered Probit model. Among these factors, gender and age of the person do not have a significant effect on the level of trust to public institutions’ websites. Those who have never been married have higher trust in the websites of public institutions. Compared to university graduates, primary and secondary school graduates and high school graduates have less trust in government agencies’ websites, while graduate degree holders have higher trust. Trust is greater in those who think that the state will be more transparent with the development of e-government. According to the income level, it is understood that the people who earn 5001 TL and above are the most positive looking group in general. We also offer some policy advice to improve the confidence in and use of government websites: organizing awareness campaigns, focusing on ensuring the widespread use of the system for citizens aged 18-40, and requiring some public services to be carried out only through e-government.

ÇANAKKALE İLİNDE VERGİ MÜKELLEFLERİNİN E-DEVLET SİSTEMİ KULLANIMINDA E-GÜVENLİK ALGISINI ETKİLEYEN FAKTÖRLER

Bu makale Çanakkale’de edevlet sistemi kullanımında egüvenlik algısını etkileyen faktörleri Sıralı Probit modeli ile araştırmaktadır. Çalışmada; Çanakkale’de edevlet sistemine adapte olmayı etkileyen demografik faktörlerden kişinin cinsiyetinin ve yaşının, kamu kurumlarının internet web sitelerine duyulan güven üzerinde anlamlı bir etkisinin olmadığı tespit edilmiştir. Hiç evlenmemiş olanlarda, evlilere göre kamu kurumlarının internet web sitelerine duyulan güven daha yüksektir. Eğitim düzeyi açısından bakıldığında, ilkokul ve ortaokul mezunları ile lise ve dengi okul mezunlarının üniversite mezunlarına göre kamu kurumlarının internet web sitelerine duyduğu güven daha azdır. Lisansüstü eğitim alanların ise, üniversite mezunlarına kıyasla bu konuda duyduğu güven daha fazladır. E-devletin gelişmesiyle devletin daha şeffaf olacağını düşünenlerde güven daha fazladır. Gelir durumuna göre ise, 5001 TL ve üzerinde kazanan kişilerin genel olarak en olumlu bakan grup oldukları anlaşılmaktadır. E-devlet hizmetlerinin kullanımını öneren farkındalık kampanyaları düzenleyerek 18-40 yaş arasındaki vatandaşların sistemi yaygın kullanımını sağlamaya odaklanmak, bazı kamu hizmetlerinin sadece e-devlet üzerinden yürütülmesini zorunlu hale getirmek hiç kuşkusuz sistemin kulla nımını önemli ölçüde artıracaktır .

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