Ayşe KURUÜZÜM, SEZGİN IRMAK, Emre ÇETİNİPEKÇİ

İşe Bağlılığı Etkileyen Faktörler: İmalat ve Hizmet Sektörlerinde Karşılaştırmalı Bir Analiz

Bu araştırmanın amacı, imalat ve hizmet sektörlerinde çalışanların kişisel-demografik ve kişisel-psikolojik özellikler yönünden işe bağlılıkları arasındaki farklılıkları incelemektir. Çalışmada imalat ve hizmet sektörü için iki farklı örneklem kullanılmıştır. İşe bağlılığı etkileyen faktörleri belirlemek için t testi ve hiyerarşik regresyon analizinden faydalanılmıştır. Hizmet sektöründe işe bağlılık düzeyi imalat sektörüne göre daha yüksek çıkmıştır. İşe bağlılığı etkileyen kişisel özellikler yönünden iki sektör arasında küçük farklılıklar bulunmuştur. Hiyerarşik regresyon analizi sonuçları kişisel-demografik özelliklerin, imalat sektöründe çalışanların işe bağlığı üzerinde etkili olmadığını, hizmet sektöründe çalışanların cinsiyetlerinin ve eğitim durumlarının işe bağlılığı etkilediğini göstermiştir. Eğitim durumu düşük olan hizmet sektörü çalışanlarının işe daha bağlı oldukları bulunmuştur. Araştırmanın diğer bir sonucu, kişisel-psikolojik değişkenlerden içsel motivasyon, iş değerleri ve kontrol odağının imalat çalışanlarının işe bağlılıkları üzerinde etkili olmasıdır. Hizmet sektöründe ise içsel motivasyon, iş değerleri ve başarı güdüsü işe bağlılığı etkileyen kişisel-psikolojik değişkenlerdir.

Job Involvement and Affecting Factors: A Comparative Analysis of Manufacturing and Service Industries

The purpose of this study is to examine the differences be-tween the employees of manufacturing and service industries in terms of job involvement, personal-demographic and personal-psychological characteristics.Two different samples were used for manufacturing and service industries.To determine the factors that affect job in-volvement, t-test and hierarchical regression analyses were employed. The job involvement levels of the employees in the service industry were found to be higher than the employees in the manufacturing in-dustry. With respect to personal characteristics which affect job in-volvement, some differences were found between the two industries. The results of the hierarchical regression analysis showed that per-sonal-demographic variables were not effective on the job involvement levels of the employees of the manufacturing industry; however, gen-der and education levels of the employees were effective on job in-volvement in the service industry. Employees who have lower degree of education were found to be more involved in their jobs in the ser-vice industry. The results of the study also revealed that personal-psychological variables such as intrinsic motivation, work values, and locus of control were effective on job involvement levels of the em-ployees of the manufacturing industry. As for the service industry, per-sonal-psychological variables such as intrinsic motivation, work values, and need for achievement were effective on job involvement levels of the employees.

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