Bu çalışma Toplam Kalite Yönetiminin (TKY) hem kuramsal bütünlüğünü hem de yönetim teorisi ile olan ilişkisini genel olarak ve bazı başlıklar altında irdelemektedir. Yapılan çalışmalar göstermektedir ki Toplam Kalite Yönetimi (TKY) kuramı ve uygulamaları büyük ölçüde yönetim teorisi kapsamında kalmaktadır. Bunun yanında Toplam Kalite Yönetiminin (TKY) özgün katkıları da bulunmaktadır. Bu bağlamda, yönetim teorisi Toplam Kalite Yönetimi (TKY) uygulamalarından yararlanmalıdır.
This article discuss the theoretical position of the Total Quality Management (TQM) and its relation with the Administration Theory. For the author the studies which were conducted until today show that TQM theory drops in a large extent within the field of administration theory while it also make contributions to the field. In that context it is reached that administration theory must benefit from TQM practices.
Adler, Paul S (1993), "Time and Motion Regained", Harvard Business Review, Vol. 71, No: 1, pp. 97-108.
Aldakhiallah, Khalid A. ve Parante, Diane H. (2002), "Redesigning a Square Peg: Total Quality Management Performance Appraisals", Total Quality Management, Vol. 13, No: 1, pp. 39-51.
Anderson, J.C.- Rungtusanatham M.- Schroeder R.C. (1994), "A Theory of Quality Management Underlying the Deming Management Method", Academy of Management Review, 1994, Vol. 19, No: 3, pp. 472- 509.
Blackburn, Richard ve Rosen, Benson (1993), "Total Quality and Human Resources Management: Lessons Learned from Baldrige Award- Winning Companies", Academy of Management Executive, Vol. 3, No: 7, pp. 49-66.
Boaden, Ruth J. (1997), "What is Total Quality Management... And Does It Matter?", Total Quality Management, Vol. 8, No: 4, pp. 153-172.
Boje, David M. ve Winsor, Robert D (1993), "The Resurrection of Taylorism: Total Quality Management's Hidden Agenda", Journal of Organizational Change Management, Vol. 6, No: 4, pp.57-60.
Bounds vd. (1994), Beyond TQM, McGraw -Hill, New York.
Bowen, David E. ve Lawler, Edward E (1992), "Total Quality- Oriented Human Resources Management", Organizational Dynamics, Vol. 20 (spring), pp. 29- 41.
Bowman, James S (1994), "At Last, an Alternative to Performance Appraisal: Total Quality Management", Public Administration Review, Vol. 54, No: 2, pp. 129-135.
Carr, ,D.K. ve Littman, I.D (1993), Excellence in Government: Total Quality Management in 1990s, Coopers & Lybrand: Arlington.
Cohen, Steve ve Brand, Ronald (1993), Total Quality Management in Government: A Practical Guide to Real World, Jossey Boss; San Francisco.
Connor, Patrick E. (1997), "Total Quality Management: A Selective Commentary on Its Human Dimension", Public Administration Review, Vol. 57, No: 6, pp. 501- 509.
Dale, B.C. vd. (2001),' Total Quality Management and Theory: An Exploratory Study of Contribution." Total Quality Management, Vol. 12, No:4, pp. 439-449.
Dean, James W. Jr.ve Bowen, David E. (1994), "Management Theory and Total Quality: Improving Research and Practice Through Theory Development", Academy of Management Review, Vol. 19, No: 3, pp. 392- 418.
Deming, W. Edwards (1994), Out of the Crisis, MIT Center for Advanced Engineering Study: Cambridge,.
Drummand, Helga (1995), "Beyond Quality", Journal of General Management, Vol. 20, No: 4, pp. 68-77.
European Foundation for Quality Management (EFQM) (2001), Aspects of Excellence: European Quality Award 2000, Brussels.
Garvin, D. (1991), "How the Baldrige Award Really Works?", Harvard Business Review. November- December, pp. 80-93.
Hackman, Richard, ve Wageman, Ruth (1995), "Total Quality Management: Empirical, Conceptual and Practical Issues." Administrative Science Quarterly, Vol. 40, pp. 309- 340.
Hanfield, R.B., ve Melnyks, S.A. (1998), "The Scientific Theory Building Process: A Primer Using the Case of TQM", Journal of Operations Management, Vol. 16, pp. 321-339.
Hart, Stuart L. (1992), "An Integrative Framework for Strategy Making Processes", Academy of Management Review, Vol. 17, No: 1, pp. 327- 351.
Hill, Stephan (1995), "From Quality Circles to Total Quality Management." Wilkinson, Adrian ve Willmott, Hugh (Eds.) "Making Quality Critical", Routledge, London, pp. 33-53.
Hunt, Daniel V. (1993), Quality Management for Government: A Guide to Federal, State and Local Implementation, ASQC Quality Press, Milwaukee.
Imai, Masaaki (1986), Kaizen: The Key to Japan's Competitive Success, McGraw- Hill, New York.
Ishikawa, Kaoru (1985), What is Total Quality Control? The Japanese Way, Prentice-Hall, Englewood Cliffs.
Juran, J. M. (l9S9)Juran on Leadership For Quality, The Free Press, New York.
Martin, Lawrence L. (1993), Total Quality Management in Human Service Organizations, Sage Publications, Newbury Park.
McArdle, Louise vd. (1995), "Total Quality Management and Participation: Employee Empowerment of Enhancement of Exploitation", Wilkinson, Adrian ve Willmott, Hugh (Eds.) "Making Quality Critical", Routledge, London, pp. 156-172.
Rao, A. vd. (1995), Total Quality Management: Cross Functional Perspective, Waley, New York.
Rees, Christopher J. ve Doran, Ed (2001), "Employee Selection in a Total Quality Management Context: Taking a Hart Look at a Soft Issue", Total Quality Management, Vol. 12, No: 7&8, pp. 855-860.
Ross, Joel E. (l995),Total Quality Management, St Lucie Press, Florida.
Saylor, James S. (1996), TQM Simplified: A Practical Guide, McGraw-Hill; New York.
Spencer, Barbara A. (1994), "Model of Organization and Total Quality Management: A Comparison and Critical Evaluation", Academy of Management Review, Vol. 19, No: 3, pp. 446-471.
Tuckman, Alan. "Ideology, Quality and TQM." Wilkinson, Adrian ve Willmott, Hugh (Eds.) "Making Quality Critical", Routledge, London, pp. 54-81.
Vinzant, Janet C.ve Vinzant, Douglas H. "Strategic Management and Total Quality Management", Public Administration Quarterly, Vol. 20 No: 2, pp. 201- 210
Waldman, David A.(1994), "The Contributions of Total Quality Management to a Theory of Work Performance", Academy of Management Review, Vol. 19, No: 3, pp. 510-536.
Warner, Malcolm (1994), "Japanese Culture, Western Management and Human Resources in Japan", Organization Studies, Vol. 15, No: 4, pp. 509-503.
White, Orion F. ve Wolf, James F. (1995), "Deming's Total Quality Management and the Baskin Robbins Problem Part 1: Is It Time to Go Back to Vanilla?" Administration & Society, Vol. 27, No: 2, pp. 203- 225.
Wilkinson, Adrian.- Gofrey, Graham.- Marghington, Mick (1997), "Bouquets, Brickbats and Blinkers: Total Quality Management and Employee Involvement in Practice", Organization Studies, Vol. 18, No:5, pp. 799- 819.
Yong, Josephine ve Wilkinson, Adrian (2001), "Rethinking Total Quality Management." Total Quality Management, Vol. 12, No. 2, pp. 247- 259.
Yong, Josephine ve Wilkinson, Adrian (2002), "The Long and Winding Road: The Evolution of Quality Management", Total Quality Management, Vol. 13, No: 1, pp. 101-121.
Yukl, Gary. (1994), Leadership in Organizations, Prentice Hall, Englewood Cliffs.