Altı Sigma Yaklaşımı ve Sağlık Kurumlarından Örnekler

Sağlık hizmetlerinde verimliliğin sağlanması, kaynakların doğru kullanılması, değişkenliğin ve israfın önlenmesi, hasta memnuniyetinin yükseltilmesi ile ilgili bilimsel çalışmalara giderek daha fazla ihtiyaç duyulmaktadır. Bu ve benzeri konularda ortaya çıkan sorunların çözümünde sağlık sektörünün başvurabileceği önemli araçlardan biri de altı sigma yaklaşımıdır. Çalışmada altı sigma yaklaşımının tanımı ve önemi, yaklaşımda kullanılan metodolojiler, Altı Sigma Rolleri ve Sorumlulukları ile Sağlık Kuruluşlarında Altı Sigma Uygulamalarına ilişkin örnekler verilmiştir

Six Sigma Approach and Examples from Healthcare Organizations

The need for scientific studies focusing on obtaining efficiency in healthcare services, using resources accurately, increasing patient satisfaction, and preventing waste and instability has been increasing due to the financial crises in the sector and the changes in patient expectations. One of the instruments that can be used in the healthcare sector to solve these problems is Six Sigma approach. In this study, the definition and the importance of Six Sigma approach, methodologies used in Six Sigma, Six Sigma roles and responsibilities, and examples related to Six Sigma implementations in healthcare organizations are discussed

Keywords:

six sigma sigma level, healthcare organizations,

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