BELEDİYELERDE KARAR VERME SÜREÇLERİNDE BİLGİ TEKNOLOJİLERİ KULLANMA EĞİLİMİ

Son yıllarda yerel yönetimlerde özel sektörde olduğu gibi bilgi teknolojileri (BT), yönetim anlayışını değiştirmektedir. Birçok araştırmacı yerel yönetimlerde BT kullanımının organizasyon içerisinde yapısal anlamda değişikliklere sebep olduğunu fakat bunun her kurum için aynı seviyede olmadığını tartışmaktadır. Yerel yönetimlerde BT kullanımının adaptasyonunu, vatandaşlar için e-hizmet ve kurum çalışanları için intranet adaptasyonu olarak iki başlık özelinde incelenmiştir. Çalışma kapsamında 2 farklı büyükşehir belediyesinde çalışan uzman yöneticiler ile anket gerçekleştirilmiştir. Bu kapsamda, makine bürokrasisi, organizasyonel rutin, personel kısıtlamaları ve risk alma kültürü faktörlerinin e-hizmetler ve intranet adaptasyonuna olan etkileri incelenmiştir. Sonuç olarak çalışmadan elde edilen bulgular tartışılmış ve literatüre katkı sağlanmıştır.

Anahtar Kelimeler:

Karar verme, Büyükşehir Belediyesi, Bilgi teknolojileri, İnovasyon

INFORMATION TECHNOLOGY USAGE TRENDS IN MUNICIPALITIES ON DECISION MAKING PROCESS

In recent years, as in the private sector in local governments, information technology (IT) has changed management approach. Many researchers argue that the use of IT in local governments causes structural changes in the organization, but it is not at the same level for each institution. The adaptation of the use of IT in local governments has been examined under two headings as e-service for citizens and intranet adaptation for institution employees. Within the scope of the study, a survey was conducted with expert managers working in 2 different metropolitan municipalities. In this context, the effects of machine bureaucracy, organizational routine, staffing restrictions and risk-taking culture factors on e-services and intranet adaptation are examined in this paper. As a result, findings obtained without study were discussed and contributed to the literature.

Keywords:

Decision Making, Municipalities, Information Technologies, innovation,

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