Duygusal Zeka, Problem Odaklı Stresle Başa Çıkma, İyileşme ve Duygusal Tükenme İlişkileri

Araştırmada sağlık çalışanlarında duygusal zekâ, problem odaklı stresle başa çıkma, iyileşme ve duygusal tükenme ilişkileri araştırılmıştır. Araştırma, Marmara Bölgesi, İç Anadolu Bölgesi ve Güneydoğu Anadolu Bölgesi olmak üzere 3 farklı bölgeden 6 hastaneden 291 sağlık çalışanı ile gerçekleştirilmiştir. Çalışmada ölçeğin kaynağını Singh, Goolsby ve Rhoads’un (1984) çalışmasının oluşturduğu, Lewin ve Sager’in (2009) duygusal tükenme ölçeği, Sonnentag ve Fritz (2007) tarafından oluşturulan iyileşme ölçeği, Chan (2004 ve 2006) çalışmasından alınan duygusal zekâ ölçeği, kaynağını Lazarus ve Folkman’ın (1984) çalışmasının oluşturduğu Lewin ve Sager’in (2009) çalışmasından alınan problem odaklı stresle başa çıkma ölçeği kullanılmıştır. Araştırmanın sonucunda duygusal zekânın, problem odaklı stresle başa çıkmayı pozitif yönde etkilediği; problem odaklı stresle başa çıkma davranışının da duygusal tükenmeyi azalttığı ve iyileşmeyi artırdığı sonucuna ulaşılmıştır.

Anahtar Kelimeler:

Duygusal tükenme, iyileşme, duygusal zekâ, stresle başa çıkma

The Relationships Between The Emotional Intelligence, Coping With Problem-Focused Stress, Recovery And Emotional Exhaustion

This study investigates the relationships between the emotional intelligence, coping with problem-focused stress, recovery and emotional exhaustion in healthcare professionals. The study was conducted with 291 healthcare professionals from 6 hospitals in 3 different regions; Marmara Region, Central Anatolia Region and Southeastern Anatolia Region. In the study, we used Lewin and Sager’s (2009) emotional exhaustion scale that used the study of Singh, Goolsby and Rhoads (1984) as a source;Sonnentag and Fritz’s (2007) recovery scale, Chan’s (2004 and 2006) emotional intelligence scale and Lewin and Sager’s (2009) scale of coping with problem-focused stress that used the study of Lazarus and Folkman (1984) as a source. As a result of the study, it was determined that while the emotional intelligence had a positive effect upon coping with problem-focused stress; while the behavior of coping with problem-focused stress decreased the emotional exhaustion and increased the recovery. Key words: Emotional exhaustion, recovery experience, emotional intelligence, coping stres

Keywords:

Relationships Between, Emotional Intelligence, Coping With Problem-Focused Stress,

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