Psikolojik Sermaye ile İş Tatmini Arasındaki İlişkinin Analizi: Otel İşletmelerinde Yapılan Bir Araştırma

Bu çalışmanın temel amacı; işgörenlerin psikolojik sermaye düzeyleri ile iş tatmin düzeyleri arasındaki ilişkiyi analiz etmektir. Araştırmanın örneklemini Nevşehir ilinde bulunan 5 yıldızlı otel işletmelerinde çalışan 181 işgören oluşturmaktadır. Korelasyon analizi sonuçlarına göre; psikolojik sermayenin alt boyutları olan öz yeterlilik ve umut ile iş tatmini arasında istatistiksel olarak anlamlı bir ilişki olmadığı ortaya konmuştur. Diğer yandan dayanıklılık ve iyimserlik ile iş tatmini arasında pozitif yönlü ve anlamlı bir ilişki tespit edilmiştir. Benzer şekilde dayanıklılık ve iyimserlik boyutlarının iş tatminini pozitif yönde etkilediği araştırma bulguları arasında yer almaktadır.

Anahtar Kelimeler:

Psikolojik sermaye, iş tatmini, otel işletmeleri.

Psikolojik Sermaye ile İş Tatmini Arasındaki İlişkinin Analizi: Otel İşletmelerinde Yapılan Bir Araştırma

The aim of the study is to investigate employees’ pscychological capital and job satisfaction. The sampling of the study consists of 181 employees working 5 star hotels in Nevsehir. According to the results of the correlation analysis, no significant relationship was statistically found between self efficacy and hope subdimension of psychological capital and job satisfaction. On the other hand, there was a positive and significant relationship between resiliency, optimism and job satisfaction. Likewise, resiliency and optimism affect job satisfaction in a positive way in the study findings.

Keywords:

Psychological capital, job satisfaction, hotel businesses.,

PDF

___

AKMAN, Gulsen, OZKAN, Coskun and Hatice ERİS (2008), “The Analysis of The Effect of The Firm Performance by Using Strategic Focusing and The Firm Strategy”, İstanbul

Ticaret Üniversitesi Fen Bilimleri Dergisi, 7 (13), 93-115. AL JENAIBI, Badreya (2010), “Job Satisfaction: Comparisons Among Diverse Public Organizations in The UAE”, Management Science and Engineering, 4 (3), 60-79. CHEUNG, Francis, TANG, Catherine So-kum and Shuwen TANG (2011), “Psychological Capital as a Moderator Between Emotional Labor, Burnout, and Job Satisfaction Among School Teachers in China”, International Journal of Stress Management, 18 (4), 348-371. ÇETİN, Fatih (2011), “The Effects of the Organizational Psychological Capital on the Attitudes of Commitment and Satisfaction: A Public Sample in Turkey”, European Journal of Social Sciences, 21 (3), 373-380. ÇETİN, Fatih and BASIM, H. Nejat (2011), “Psikolojik Dayanıklılığın İş Tatmini ve Örgütsel Bağlılık Tutumlarındaki Rolü”, “İŞ, GÜÇ” Endüstri İlişkileri ve İnsan Kaynakları Dergisi, 13 (3), 79-94. GOHEL, Kirti (2012), “Psychological Capital as a Determinant of Employee Satisfaction”, International Referred Research Journal, 3 (36), 34-37. GUJARATI, Damador N. (1999), Temel Ekonometri (Çeviren: SENESEN, U.; SENESEN, G.G.), İstanbul: Literatür Yayıncılık. IRSHAD, Ali and TOOR, Shamus-Ur-Rehman (2008), “Problems and Challenges in Human Resource Management: A Case of Large Organization in Pakistan”, Pakistan Journal of Commerce and Social Sciences, 1, 37-47.

ISLAM, Rifayat, RASUL, Tauhid and Wali ULLAH (2012), “Analysis of the Factors that Affect Job Satisfaction: A Case Study on Private Companies Employees of Bangladesh”, European

Journal of Business and Management, 4 (4), 35-46. KALAYCI, Seref (2009), The Statistics Techniques in SPSS Application and Multi Variables, Ankara: Asil Publication. KELEŞ, Hatice Necla (2011), “Pozitif Psikolojik Sermaye: Tanımı, Bileşenleri ve Örgüt Yönetimine Etkileri”, Organizasyon ve Yönetim Bilimleri Dergisi, 3 (2), 343-350. KO, Wen-Hwa (2012), “The Relationships Among Professional Competence, Job Satisfaction and Career Development Confidence for Chefs in Taiwan”,. International Journal of Hospitality Management, 31, 1004-1011. LEPPEL, Karen, BRUCKER, Eric and Jeremy COCHRAN (2012), “The Importance of Job Training to Job Satisfaction of Older Workers”, Journal of Aging & Social Policy, 24 (1), 627 LEWIS, Sarah (2011), Positive Psychology at Work, West Sussex: John Wiley & Sons Ltd. LUTHANS, Fred (2002a), “Positive Organizational Behavior: Developing and Managing Psychological Strengthts”, Academy of Management Executive, 16 (1), 57-72. LUTHANS, Fred (2002b), “The Need for and Meaning of Positive Organizational Behavior”, Journal of Organizational Behavior, 23, 695-706. LUTHANS, Fred, AVOLIO, Bruve J., James B. AVEY and Steven M. NORMAN (2007), “Positive Psychological Capital: Measurement and Relationship with Performance and Satisfaction”, Personnel Psychology, 60, 541-572. LUTHANS, Fred, AVOLIO, Bruce J., Fred O. WALUMBWA, and Weixing LI (2005), “The Psychological Capital of Chinese Workers: Exploring the Relationship with Performance”, Management and Organization Review, 1 (2), 249-271. LUTHANS, Fred, NORMAN, M. Steven, Bruce J. AVOLIO and, James B. AVEY (2008), “The Mediating Role of Psychological Capital in the Supportive Organizational ClimateEmployee Performance Relationship”, Journal of Organizational Behavior, 29, 219-238. LUTHANS Fred and YOUSSEF, Carolyn M. (2004), “Human, Social, and Now Positive Psychological Capital Management: Investing in People for Competitive Advantage”, Organizational Dynamics, 33 (2), 143-160. LUTHANS, Fred, YOUSSEF, Carolyn M. and Bruce J. AVOLIO (2007), Psychological

Capital: Developing the Human Competitive Edge, Oxford, UK: Oxford University Press. ÖZGENER, Sevki and IRAZ Rifat (2006), “Customer Relationship Management in Small-Medium Enterprises: The Case of Turkish Tourism Industry”, Tourism Management, 27, 1356-1363. ÖZKALP, Enver (2009), “Örgütsel Davranışta Yeni Bir Boyut: Pozitif (Olumlu) Örgütsel Davranış Yaklaşımı ve Konuları”, 17. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Eskişehir Osmangazi Üniversitesi, Eskişehir, 21-23 Mayıs: 491-497. PETERSON, Suzanne J., LUTHANS, Fred, James B. AVOLIO, Fred O. WALUMBWA and Zhen ZHANG (2011), “Psychological Capital and Employee Performance: A Latent Growth Modeling Approach”, Personnel Psychology, 64, 427-450. RAYTON, Bruce A. (2006), “Examining the Interconnection of Job Satisfaction and Organizational Commitment: An Application of the Bivariate Probit Model”, The International Journal of Human Resource Management, 17 (1), 139-154. SHAHNAWAZ, M. G., and JAFRI, Hassan (2009), “Psychological Capital as Predictors of Organizational Commitment and Organizational Citizenship Behavior”, Journal of the Indian Academy of Applied Psycholgy, 35 (Special Issue), 78-84. SNYDER, C. R., HARRIS, Cheri, John R. ANDERSON, Sharon A. HOLLERAN, Lori M. IRVING, Sandra T. SIGMON, Lauren YOSHINOBU, June GIBB, Charyle LANGELLE and Pat

HARNEY (1991), “The Will and the Ways: Development and Validation of an IndividualDifferences Measure of Hope”, Journal of Personality and Social Psychology, 60 (4), 570-585.

SNYDER, C. R., SYMPSON, Susie C., Florence C. YBASCO, Tyrone F. BORDERS, Michael A. BABYAK and Raymond L. HIGGINS (1996), “Development and Validations of the State of Hope Scale”, Journal of Personality and Social Psychology, 70 (2), 321-335. SPECTOR, Paul E. (1997), Job Satisfaction: Application, Assessment, Causes, and Consequences, California: Sage Publications, Inc. STAJKOVIC, Alexander D. and LUTHANS, Fred (1998), “Social Cognitive Theory and Self-Efficacy: Going Beyond Traditional Motivational and Behavioral Approaches”, Organizational

Dynamics, Spring, 62-74. TOPÇU, Mustafa Kemal and OCAK, Metin (2012), “Psikolojik Sermayenin Tükenmişlik Algısı Üzerine Etkisinde İş Tatmininin Aracılık Rolü: Türkiye ve Bosna-Hersek Sağlık Çalışanları

Örneği”, 20. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Dokuz Eylül Üniversitesi, İzmir, 24-26 Mayıs: 685-690. USLU, Tuna (2010), “Kişisel ve Ortamsal Özelliklerin Çalışanlara Etkisinde Pozitif Örgütsel Davranışların ve İşle İlgili Tutumların Aracı Rolü”, 18. Ulusal Yönetim ve Organizasyon Kongresi Bildiriler Kitabı, Çukurova Üniversitesi, Adana, 20-22 Mayıs: 807-817. WROSCH, Carsten and SCHEIER, Michael F. (2003), “Personality and Quality of Life: The Importance of Optimism and Goal Adjustment”, Quality of Life Research, 12 (1), 59-72. YANG, Jen-Te (2010), “Antecedents and Consequences of Job Satisfaction in the Hotel Industry”, International Journal of Hospitality Management, 29, 609-619. YOUSSEF, M. Carolyn and LUTHANS, Fred (2007), “Positive Organizational Behavior in the Workplace: The Impact of Hope, Optimism, and Resilence”, Journal of Management, 33 (5), 774-800.