KOLEKTİF EMPATİ, DUYGUSAL BULAŞICILIK VE İŞ BECERİKLİLİĞİ ARASINDAKİ İLİŞKİLER ÜZERİNE BİR UYGULAMA

Günümüz dünyasında insanların birbirlerine daha yakın yaşamaları, onların daha az rekabetçi ve daha fazla işbirliği davranışı göstermelerine neden olmaktadır. Her ne kadar günümüz rekabet koşullarında örgütler, bireysel güdümlü kurum yapısı sergilemekte gibi olsalar da “sinerjik takım çalışması yoğun” sistemlere giderek artan bir şekilde ilerlemekte ve grup içinde duygu kavramı önem kazanmaktadır. Bu yaklaşımlardan hareketle çalışmada hizmet işletmelerinde ekip üyelerinin birbirlerinin duygusal durumlarını anlamaları, onaylamaları ve bu duygu durumlarına yönelik tepkilerini ifade eden kolektif empatinin, iş becerikliliğine etkisi incelenmiştir. İş becerikliliği, çalışanların görevleri arasındaki ilişkileri, işlerinin sınırları ve diğerleri ile iletişimlerini yeniden tanımlamalarını ifade etmektedir. Araştırmada ayrıca bireylerin etkileşimleri esnasında başkalarının duygularını yakalayabilme ve taklit etmelerini ifade eden duygusal bulaşıcılığın kolektif empati ve iş becerikliliği ilişkisindeki rolünü incelemesi dolayısıyla özgün bir yapı ifade etmektedir. 

A RESEARCH ON THE RELATIONSHIP AMONG THE COLLECTIVE EMPATHY, EMOTIONAL CONTAGION AND JOB CRAFTING

In today's competitive environment, even if the organizations seem to exhibit an individual driven institution structure, the “synergistic teamwork systems are more and more applied and the concept of emotion is gaining importance in the group. Based on this approach, the aim of this study is to examine the role of the team members in understanding the emotional states of each other and the effects of collective empathy on their job crafting and the role of emotional contagion on this relationship.  The study was carried out with the employees in the field of health and accommodation sector where the concepts of collective empathy, emotional contagion and job crafting were considered important. The data obtained in this sample showed that collective empathy had a descriptive effect on job crafting and emotional contagion have a moderator role on this relationship. The conceptual model also has an original structure because it examines the role of emotional contagion which expresses the ability of individuals to capture and imitate the emotions of others during their interactions, in the relationship between collective empathy and job crafting.

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