dünyasında insanların birbirlerine daha yakın yaşamaları, onların daha az
rekabetçi ve daha fazla işbirliği davranışı göstermelerine neden olmaktadır.
Her ne kadar günümüz rekabet koşullarında örgütler, bireysel güdümlü kurum
yapısı sergilemekte gibi olsalar da “sinerjik takım çalışması yoğun” sistemlere
giderek artan bir şekilde ilerlemekte ve grup içinde duygu kavramı önem
kazanmaktadır. Bu yaklaşımlardan hareketle çalışmada hizmet işletmelerinde ekip
üyelerinin birbirlerinin duygusal durumlarını anlamaları, onaylamaları ve bu
duygu durumlarına yönelik tepkilerini ifade eden kolektif empatinin, iş
becerikliliğine etkisi incelenmiştir. İş becerikliliği, çalışanların görevleri
arasındaki ilişkileri, işlerinin sınırları ve diğerleri ile iletişimlerini
yeniden tanımlamalarını ifade etmektedir. Araştırmada ayrıca bireylerin
etkileşimleri esnasında başkalarının duygularını yakalayabilme ve taklit etmelerini
ifade eden duygusal bulaşıcılığın kolektif empati ve iş becerikliliği
ilişkisindeki rolünü incelemesi dolayısıyla özgün bir yapı ifade etmektedir.
In today's competitive environment, even if the
organizations seem to exhibit an individual driven institution structure, the
“synergistic teamwork systems are more and more applied and the concept of
emotion is gaining importance in the group. Based on this approach, the aim of
this study is to examine the role of the team members in understanding the
emotional states of each other and the effects of collective empathy on their
job crafting and the role of emotional contagion on this relationship. The study was carried out with the employees
in the field of health and accommodation sector where the concepts of
collective empathy, emotional contagion and job crafting were considered
important. The data obtained in this sample showed that collective empathy had
a descriptive effect on job crafting and emotional contagion have a moderator
role on this relationship. The conceptual model also has an original structure
because it examines the role of emotional contagion which expresses the ability
of individuals to capture and imitate the emotions of others during their
interactions, in the relationship between collective empathy and job crafting.
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