Sabri Erdem, Koray Aksoy

IMPLEMENTING LEAN SERVICE OPERATIONS: A CASE STUDY FROM TURKISH BANKING INDUSTRY

IMPLEMENTING LEAN SERVICE OPERATIONS: A CASE STUDY FROM TURKISH BANKING INDUSTRY

Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi

2009-Cilt: 10 - Sayı: 2

171-198

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14884