ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI

İnsanların zihinsel veya fiziksel olarak zorlandıkları, yapamadıkları veya yapmak istemedikleri, riskli buldukları işleri yerine getirmek üzere geliştirilen robotlar, yapay zekâyla da desteklendikten sonra çeşitli sektörlerdeki işletmelerce artan bir oranda talep edilir hale gelmişlerdir. Robotlar, günlük hayatın bir parçası olarak havaalanlarında, okullarda, otellerde vs. kullanılarak hizmet sektöründe yerlerini almış ve ekonominin önemli bir parçası haline gelmişlerdir. Ekonomide robotların, yapay zekânın ve otomasyonun etkinleşmesiyle robot temelli ekonomi anlamına gelen robonomi kavramı ortaya çıkmıştır. Çalışmada, Türkçe kaynaklarda robonomi ile hizmet robotlarına ilişkin kavramsal bir alt yapının oluşturulması ve mevcut literatürün taranmasıyla bu konu üzerine çalışacak araştırmacılara ışık tutmak amaçlanmaktadır. Çalışmada Web of Science (WoS) veri tabanında taranan dergiler incelemeye alınmış, hizmet robotlarına yönelik müşteri memnuniyeti ve tüketici tutumuna ilişkin yayınların literatür taraması gerçekleştirilmiştir.

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Bibtex @araştırma makalesi { emid732024, journal = {Ekonomi Maliye İşletme Dergisi}, eissn = {2667-4378}, address = {}, publisher = {Adil AKINCI}, year = {2020}, volume = {3}, number = {1}, pages = {85 - 100}, doi = {10.46737/emid.732024}, title = {ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI}, key = {cite}, author = {Gürdin, Bahar} }
APA Gürdin, B. (2020). ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI . Ekonomi Maliye İşletme Dergisi , 3 (1) , 85-100 . DOI: 10.46737/emid.732024
MLA Gürdin, B. "ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI" . Ekonomi Maliye İşletme Dergisi 3 (2020 ): 85-100 <
Chicago Gürdin, B. "ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI". Ekonomi Maliye İşletme Dergisi 3 (2020 ): 85-100
RIS TY - JOUR T1 - ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI AU - BaharGürdin Y1 - 2020 PY - 2020 N1 - doi: 10.46737/emid.732024 DO - 10.46737/emid.732024 T2 - Ekonomi Maliye İşletme Dergisi JF - Journal JO - JOR SP - 85 EP - 100 VL - 3 IS - 1 SN - -2667-4378 M3 - doi: 10.46737/emid.732024 UR - Y2 - 2020 ER -
EndNote %0 Ekonomi Maliye İşletme Dergisi ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI %A Bahar Gürdin %T ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI %D 2020 %J Ekonomi Maliye İşletme Dergisi %P -2667-4378 %V 3 %N 1 %R doi: 10.46737/emid.732024 %U 10.46737/emid.732024
ISNAD Gürdin, Bahar . "ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI". Ekonomi Maliye İşletme Dergisi 3 / 1 (Haziran 2020): 85-100 .
AMA Gürdin B. ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi. 2020; 3(1): 85-100.
Vancouver Gürdin B. ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI. Ekonomi Maliye İşletme Dergisi. 2020; 3(1): 85-100.
IEEE B. Gürdin , "ROBONOMİ VE MÜŞTERİ MEMNUNİYETİ: HİZMET ROBOTLARINA İLİŞKİN LİTERATÜR TARAMASI", , c. 3, sayı. 1, ss. 85-100, Haz. 2020, doi:10.46737/emid.732024