Otel Çalışanlarının Stres ve Bireysel Performans İlişkisinin İncelenmesi

Öz Bu araştırmada stres puanları ile bireysel performans arasındaki ilişkinin incelenmesi amaçlanmıştır. Bu amaca uygun olarak araştırmada ilişkisel tarama modeli kullanılmıştır. Araştırmanın örneklemini, 2016 yılının Nisan ve Mayıs aylarında Antalya merkezdeki beş yıldızlı otel çalışanları oluşturmaktadır. Araştırmada çalışanların stres puanlarını hesaplamak için “Mayerson stres kaynağı ölçeği” kullanılmıştır. Çalışanların bireysel performanslarının değerlendirilebilmesi için de “bireysel performans ölçeği” kullanılmıştır. Araştırmada sosyal stres vericiler, kendini yorumlama biçiminden kaynaklanan stres vericiler, işle ilgili stres vericiler ve fiziki çevreden kaynaklanan stres vericiler değişkenlerinden oluşan veri setlerinden elde edilen stres puanları ile, temel performans ve başarı performansı değişkenlerinden oluşan bireysel performans ölçeği veri seti arasındaki ilişki kanonik korelasyon analizi ile incelenmiştir. Kanonik korelasyon analizi sonucunda, stres puanları ve bireysel performans arasında anlamlı pozitif ilişki tespit edilmiş ve sosyal stres vericilerden alınan puanlar değişkeni ile bireysel performans arasında pozitif bir ilişki bulunmuştur. Bu da, çalışanların sosyal stres vericilerden aldıkları puanlar arttıkça bireysel performanslarının da artığını göstermektedir.

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