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Yıl 2012 , Cilt 4 , Sayı 2

Makale özeti ve diğer detaylar.

Makale özeti
Başlık :

Does job enjoyment and organizational support affect emotional labor?

Yazar kurumları :
Da-Yeh University Department of Information1, Hung kuang University Department of Hospitality Management2, HungKuang University Department of Child Care and Education3
Görüntülenme :
144
DOI :
Özet Türkçe :

The research focuses on the publicists of universities as the research targets; the census approach is applied during the questionnaire survey to examine the relationship between job enjoyment, organizational support and emotional labor. The research results reveal that job enjoyment and organizational support has a positive influence on deep acting and expression of naturally felt emotions; it also has a negative effect on surface acting. In addition, organizational support effectively increases the positive relationship between job enjoyment and deep acting, as well as the negative relationship between job enjoyment and surface acting.

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