Makale özeti ve diğer detaylar.
This paper proposes recommendations for improving the implementation of a Project Management Office (PMO) in a govern ment organization . Such organizations can f ace uncertainties due to unpredicted and unexpected environmental events. The methodology used here was based on review of the literature, experience of the authors, and analysis of the process to be employed to create a PMO in the Department of Municipal Water and Sewage System s (SEMAE), Brazil. This study aims to show how i mplementing a PMO can ensure proper management of strategic projects related to conservation of water resources. T he PMO play s an importan t role in the implementation of strategic projects for public sanitation. This study also shows that the effectiveness of act ions taken by the PMO is strongly influenced by how this process is implemented.