Cilt: 3 - Sayı : 2
Yeni Ürün Geliştirme Perspektifinden Duygusal Yetenek Kavramı: Bir Literatür Taraması
Yeni Ürün Geliştirme Perspektifinden Duygusal Yetenek Kavramı: Bir Literatür Taraması
Ayşe GÜNSEL,Ali E. AKGÜN,Halit Keskin

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Bu çalışmada derin bir literatür taraması temel alınarak duygusal yetenek kavramı, yeni ürün geliştirme takımlarının başarısını belirleyen temel bir unsur olarak detaylı bir şekilde ele alınmaktadır. Duygusal zekânın kolektif seviyedeki şeklini ifade eden duygusal yetenek, örgüt ya da takım üyelerinin kendi ve diğerlerinin duygularını algılama, anlama, gözlemleme, düzenleme, kullanma ve bu duyguları rutin ve yapılara yansıtma yeteneği olarak tanımlanmaktadır. Duygusal yeteneği oluşturan altı dinamiğin varlığı söz konusudur: cesaretlendirme, ifade özgürlüğü, oyun, deneyimleme, uzlaşma ve tanımlama dinamikleri. Bu dinamikler, hem örgütsel hem takımsal hem de bireysel seviyeye hitap etmekte olup; bireylerin diğerleri ile olan etkileşimlerinde duyguların algılandığı, değerlendirdiği ve ifade edildiği örgütsel süreç ve mekanizmaları da gözler önüne sererek; duygu ve hislerin bireyler arasında nasıl ifade edilip düzenlendiğini ve örgütlerin bu duyguları nasıl tetikleyip yönetebildiğini ortaya koymaktadır.
In this study, based on a deep literature review the term of emotional capability is presented as one of the major determinants of the new product development teams` success. Emotional capability that represents the collective form of emotional intelligence is identified as the ability of team members to perceive, to understand, to monitor, to organize their own and others` feelings and to reflect them to organizational routines and structures. Emotional capability is considered to be composed of six dynamics as encouragement, display freedom, playfulness experiencing, reconciliation and identification. These dynamics comprising both individual, team and organization level, show the organizational process and mechanisms in which the individuals perceive, evaluate and express their feelings in their interactions with others and thereby demonstrate the expression and regulation of feeling and emotions by individuals and how they are triggered and managed by organizations.
Anahtar Kelimeler: Yetenek, duygusal zeka, duygusal yetenek, yeni ürün geliştirme, takım
Anahtar Kelimeler: Capability, emotional intelligence, emotional capability, new product development, team

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Ayşe GÜNSEL,Ali E. AKGÜN,Halit Keskin