Rekabetçi değerler yaklaşımı ile örgütsel etkinliğin belirlenmesinde örgütsel sağlığın rolü: İzmir ili merkezindeki dört ve beş yıldızlı otel işletmelerinde bir araştırma

Bu çalışmanın amacı, İzmir ili merkezindeki dört ve beş yıldızlı otellerde örgütsel sağlık ve örgütsel etkinlik boyutlarının belirlenmesi ve örgütsel sağlık boyutları ile örgütsel etkinlik arasındaki ilişkinin tespit edilmesidir. Örgütsel sağlık ölçümünde Lyden ve Klingele'nin (2000), örgütsel etkinlik ölçümünde, Quin ve Rohrbaugh'un (1981, 1983) geliştirdiği boyutlardan yararlanılmıştır. Ölçüm modellerinin geçerliliğini ve örgütsel sağlık boyutları ve örgütsel etkinlik arasındaki ilişkiyi gösteren yapısal modelin uygunluğunu sağlamak için doğrulayıcı faktör analizi (DFA) ve yapısal eşitlik modeli yürütülmüştür. Ölçüm modellerindeki göstergelerin yeterliği ve güvenilirliği; bileşik güvenilirlik, örtük değişkenlerin açıklanan varyans değerleri, ayırıcı ve yakınsak geçerliliğin ölçülmesi ile sağlanmıştır. DFA sonucunda, araştırmadaki otel işletmelerinde örgütsel sağlığın yedi, örgütsel etkinliğin ise dokuz boyuttan oluştuğu doğrulanmıştır. Yapısal eşitlik modeli 1'in test edilmesi sonucunda örgütsel etkinliğin tahminlenmesinde “sadakat ve moral, kurumsal itibar ve etik, gelişme ve kaynak kullanımı” boyutlarının etkili olduğu belirlenmiştir. Örgütsel sağlık boyutları ile örgütsel etkinlik boyutları arasındaki ilişkiyi test etmek amacıyla önerilen yapısal modellerden elde edilen bulgular sonucunda "gelişme ve kaynak kullanımı" boyutu örgütsel etkinliğin tahminlenmesinde referans boyut olarak belirlenmiştir. Ek olarak, bulgular örgütsel sağlığın "iletişim" boyutunun örgütsel etkinliğin hiçbir boyutunu açıklamadığını ortaya koymaktadır.

Anahtar Kelimeler:

Örgütsel Sağlık, Örgütsel Etkinlik, Rekabetçi Değerler Yaklaşımı, Otel İşletmeleri, Yapısal Eşitlik Modeli.

The role of organizational health in determining organizational effectiveness with competing values approach: A research on the four and five star hotels in the city centre of Izmir

The purpose of this study is to determine the dimensions of organizational health and organizational effectiveness in four and five star hotels in the city of İzmir and the relationship between organizational health dimensions and organizational effectiveness. To measure organizational health, dimensions developed by Lyden and Klingele (2000) and to measure organizational effectiveness, dimensions developed by Quin and Rohrbaugh (1981, 1983) were employed. In order to achieve the validity of measurement models and the consistency of the proposed model showing the relationship between organizational health dimensions and organizational effectiveness, a confirmatory factor analysis and structural equation modeling were performed. In an overall measurement models, the adequacy and the reliability of indicators were proved by measuring the composite reliability, the estimated percentage of variance extracted by each construct, discriminant and convergent validity. The results of DFA confirmed the seven dimensional nature of the organizational health and the nine dimensional nature of the organizational effectiveness. “Loyalty and morale, institutional reputation and ethics, development and resource utilization" dimensions were found to be effective in predicting organizational effectiveness in consequence of testing the structural equation model 1. As a result of the findings obtained from the proposed models in order to test the relationship between organizational health dimensions and organizational effectiveness dimensions, “development and resource utilization” dimension was determined as the reference dimension to predict organizational effectiveness. In addition, the findings indicated that “communication” dimension does not explain any dimension of organizational effectiveness.

Keywords:

Organizational health, Organizational Effectiveness, Competing Values Approach, Hotels, Structural Equation Model.,

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