Hülya BULUT, Erol OZAN, Erol ÖZMEN, Pınar ÇİMEN

Akut alevlenme ile yatırılan kronik obstrüktif akciğer hastalığı olan hastalarda hasta-hekim iletişimi

Amaç: Akut alevlenme nedeniyle yatırılan kronik obstrüktif akciğer hastalığı (KOAH) olan hastalarda hasta-hekim iletişiminin incelenmesi amacıyla yapılmıştır.Gereç ve Yöntem: Çalışma İzmir’de bir eğitim ve araştırma hastanesinin göğüs hastalıkları kliniklerinde Temmuz-Aralık 2015 tarihlerinde, akut alevlenme nedeniyle yatırılan KOAH tanılı hastalarla gerçekleştirilmiştir. Örneklemi 18-65 yaş grubunda, iletişim kurulabilen, okuryazar olan ve basit rastgele örneklemle seçilen, araştırmaya katılmaya gönüllü 400 hasta alınmıştır. Araştırma verilerinin toplanmasında “Hasta Tanıtım Formu” ve “Hekimlerin İletişim Biçiminden Memnuniyet Ölçeği” kullanılmıştır.Bulgular: Hekimlerin İletişim Biçiminden Memnuniyet Ölçeğinin toplam puan ortalaması 100.10±17.79 bulunmuştur. Alt boyutların Beden Dili, Konuşma-Dinleme, İlgilenme ve Bilgi Verme alt boyutları puan ortalamaları 11.03±2.83, 39.03±7.20, 42.06±9.40 ve 7.98±3.05’dir. Hastaların, servisteki hekiminin adını bilme, hekimiyle günlük görüşme süresi, hastalığı ve tedavisiyle ilgili sorularını hekime sorma ve yanıtlarını alma gibi iletişim özellikleriyle, ölçek puanları arasında anlamlı ilişki saptanmıştır.Sonuç: Hastalar genel olarak hekimlerin iletişim biçiminden memnuniyet ölçeği toplam puan ortalamasına göre memnuniyet bildirmişlerdir.

Anahtar Kelimeler:

KOAH, İletişim, Hasta-Hekim İletişimi

Communication of patient-physician in patients with chronic obstructive pulmonary disease with acute exacerbation

Purpose The aim of this study was to investigate the patient-physician communication of patients with chronic obstructive pulmonary disease (COPD) who were hospitalized due to acute exacerbation.Materials and Methods: The study was carried out in the department of pulmonology in a training and Research Hospital in Izmir with COPD patients who were hospitalized due to acute exacerbation. 400 patients who were able to communicate and literate in the 18-65 age group, were selected with simple random sampling the study. In the collection of research data, “Patient Identification Form” and “Satisfaction Scale of Communication of Physicians” were used.Results: The total score of the Physicians' Communication Form Satisfaction Scale was 100.10 ± 17.79. The mean scores of the sub-dimensions of Body Language, Speech-Listening, Caring and Giving information were 11.03 ± 2.83, 39.03 ± 7.20, 42.06 ± 9.40 and 7.98 ± 3.05. A significant relationship was found between the communication characteristics of the patients, such as knowing the name of the physician, asking the physician questions and answering the questions during the daily interview duration about the disease and treatment.Conclusion: In general, patients reported satisfaction with the total average score of satisfaction from the communication style of physicians.

Keywords:

COPD, Communication, Patient-Physician Communication,

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