AKILLI CİHAZ KULLANICILARININ MARKA SADAKATLERİNİ ETKİLEYEN FAKTÖRLER ÜZERİNE BİR ARAŞTIRMA

Öz Teknolojinin hızla gelişmesiyle, akıllı cihazlar daha fonksiyonel ve ayırt edici özelliklere sahip hale gelmiştir. Özellikle iletişim teknolojisi, her geçen gün daha yaratıcı yeniliklerle, tüketicilere ürünlerini sunmaktadır. Tüketicileri için akıllı cihazların ayırt edici özellikleri hakkında bilgilendirmeleri, diğer bir deyişle marka farkındalığı yaratmaları firmalar için son derece önemlidir. Ancak marka farkındalığının yaratılması, rekabetin yoğun olarak yaşandığı rekabet ortamında yeterli değildir. Tüketicilerin zihninde markaya üstünlük katan algılanan kalite düzeyi arttırılmalı ve olumlu marka bağlılığı yaratılarak geliştirilmelidir. Çalışmanın amacı; akıllı cihaz alımında algılanan kalite, marka farkındalığı ve marka imajının marka sadakatini olumlu yönde etkileyip etkilemediğini analiz etmektir. Ayrıca bu etkinin tüketicilerin cinsiyet, yaş grupları, gelir dağılımı ve öğrenim düzeyine göre farklılık gösterip göstermediği de incelenmiştir. 

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https://www.ama.org/resources/pages/dictionary.aspx?dLetter=B, Erişim Tarihi: 18.01.2018