Yıl 2013, Cilt: 5 Sayı : 2 Sayfalar 34 - 47 2013-12-01
ASSESSING E- GOVERNMENT SERVICE QUALITY MODEL AND AN APPLICATION: AN EXAMPLE OF MUNICIPALITY OF NAZILLI
Esin SAYIN,Algın OKURSOY
13 261

Öz The most important impulsion to improve e-governments’ services is to desire to furnish better services to the citizens. To present paramount service quality, primarily, it is necessary to understand how the citizens perceived and appraised e-governments’ services by the governances. This is only came up with defining what the e-government service quality is and identifying and measuring its underlie facets correctly. In this study, by using e-government service quality model (e-GovQual) developed by Papadomichelaki and Mentzas (2012), it is labouring to measure e-government service quality supplied by Nazilli Municipality that tries to inform local citizens and presents electronic services. The factors which determined after analyzing the data collected with survey method, will throw a new light on future studies about e-municipality service quality evaluations.

Anahtar Kelimeler

e-government, service quality, e-municipality
Arifoğlu, Ali, Körnes, Adullah, Yazıcı, Ali, Akgül, Kemal & Ayvalı, Ahmet (2002), E
Birincil Dil
Konular
Yayımlanma Tarihi 1 Aralık 2013
Bölüm Makaleler
Yazarlar
Tarihler

Yayımlanma Tarihi : 1 Aralık 2013


Makalenin Yazarları
Esin SAYIN
Algın OKURSOY